Exploring the Role of Communication Media in the Informing Science Model: An Information Technology Project Management Perspective

This investigation expands understanding of the role of the medium or communication channel in the Informing Science framework by examining the domain of Information Technology project risk. IT projects provide a rich domain for exploring and expanding our understanding of Informing Science because IT project team members often have little or no prior work history together and thus few or no pre-existing social relationships and established communication patterns. Through exploration of this domain, we expand the traditional Informing Science model for routine communications to include a more thorough consideration of the role of the communication channel or medium. In the process, we also lessen the gap between the traditional informing science model and the related model for complex, non-routine communication.